WE DON'T JUST BUILD IT. WE KEEP IT RUNNING.
ASHWAA supports systems beyond commissioning through preventive maintenance, diagnostics, spare-parts planning, controls backup, system upgrades and application-specific service agreements.
WE DON'T JUST BUILD IT. WE KEEP IT RUNNING.
Every automation system we deliver is backed by a structured Annual Maintenance Contract. Three tiers — designed to match the criticality of your operation and the level of support your team needs.
Essential Cover
Scheduled preventive maintenance visits, remote diagnostics support, and access to our engineering helpdesk. Designed for lower-criticality lines where in-house teams handle day-to-day operations.
- 2 scheduled preventive maintenance visits per year
- Remote diagnostics and telephonic support
- Engineering helpdesk access (business hours)
- Spare parts advisory and procurement support
- Annual system health report
Advanced Cover
Quarterly preventive maintenance, priority on-site response, and extended support hours. Built for production lines where downtime has a direct cost impact.
- 4 scheduled preventive maintenance visits per year
- Priority on-site response within 24 hours
- Extended support hours (6 AM – 10 PM)
- PLC/SCADA software backup and version control
- Consumables and wear-part replacement included
- Quarterly performance and uptime report
Total Cover
Full-coverage support for mission-critical automation. Dedicated engineer allocation, 24/7 response, and proactive monitoring — for operations where stopping is not an option.
- Monthly preventive maintenance visits
- 24/7 emergency on-site response
- Dedicated ASHWAA engineer allocation
- Real-time remote monitoring and alerts
- Full spare parts coverage (critical components)
- Operator and maintenance team re-training
- Monthly uptime and performance dashboard
AMC terms are tailored to each installation. Contact our team to discuss the right coverage for your operation.
WHAT EVERY AMC COVERS
Preventive Maintenance
Scheduled visits to inspect, clean, lubricate and verify all mechanical, electrical and pneumatic systems.
Remote Diagnostics
Engineering team access for fault analysis, PLC diagnostics and guided troubleshooting without an on-site visit.
Spare-Parts Planning
Critical-component identification, recommended stock levels and procurement support to reduce unplanned downtime.
Controls Backup
PLC, HMI and SCADA programme backup, version control and restoration support after any hardware failure.
System Upgrades
Firmware updates, safety system re-validation and application-level modifications as production requirements evolve.
Engineering Helpdesk
Direct access to the ASHWAA engineering team — the people who built the system — not a generic support queue.
TALK TO OUR TEAM ABOUT LIFECYCLE SUPPORT
AMC terms are tailored to each installation. Tell us about your system and we'll recommend the right coverage for your operation.